About Us

 

email: earthwalk@earthwalk.co.nz 

Phone: 0800 16 00 24

Post: 

EARTHWALK
R D 2
Palmerston North
New Zealand

Earthwalk

Earthwalk started out providing technical mountaineering footwear to New Zealand mountaineers and wilderness users. We collaberated with world leading footwear designers in Italy to produce boots specifically for New Zealand conditions. We have taken these mountaineering design concepts and adapted them into practical everyday work boots.

We are always expanding our product range and still revert to mountaineering concepts, garments and materials when developing new products.

  

DELIVERY

Earthwalk products are delivered via the New Zealand Couriers. This is generally a 2 day service, however may take longer to reach remote destinations.

   

CREDIT CARD PAYMENTS 

"Earthwalk" will appear on cardholder statements for any transactions through this website. 

TERMS & CONDITIONS

Earthwalk Guarantee

6 month guarantee against manufacturing defects. All promotional free items are void of guarantee.

Earthwalk New Zealand guarantees that apparel purchased from our company is free from defects in materials and workmanship. This guarantee does not cover apparel that has been damaged or rendered defective as a result of accident, misuse, abuse, wear and tear, or improper or inadequate maintenance.

The above guarantees start on the date of purchase. A customer may be required to provide a dated sales or delivery receipt as proof of purchase. Earthwalk, at its discretion will repair or replace apparel that manifests a defect in materials or workmanship during the guarantee period. In the unlikely event that your Earthwalk footwear has hardware failures or outsole delamination we may elect at our sole discretion, to either repair and replace products (a) with new original parts or (b) equivalent products to an original product that has been discontinued. Replacement Hardware such as D-rings, Hooks and Rivets will either be (a) replaced and repaired by Earthwalk New Zealand or (b) supplied free of charge to the customer for self repair. Complete step by step instructions are provided by Earthwalk for all customer self repair hardware replacements.

The customer is required to prepay delivery of Earthwalk products to our repair location for any work covered under our guarantees. Earthwalk will incur the costs of returning the repaired or replaced product to the customer. Defective apparel which requires replacement remains the property of Earthwalk New Zealand. Earthwalk guarantees do not exclude, restrict or modify but are in addition to any mandatory rights applicable, in New Zealand, to the sale of our products to you.

All promotional ' FREE' items are void of warranty.

  

RETURNING A PRODUCT? 

If a product is not the right size or not quite what you had in mind return it to us within 10 days in brand new condition and we will exchange it for another size or refund. Please retain your courier tracking number or parcel post receipt in case the goods get lost in transit. Earthwalk Ltd accepts no responsibility for returned parcels which are lost in transit.

 

Country of Origin: All Earthwalk NZ footwear is made in China to our high standards and design specifications.